Return and Exchange

We handle return and exchange on a case by case basis.
Our standard policy is to deal with them fairly and reasonably.
We hope our customers to be fair and reasonable with us as well.

Request to return and exchange an item is liable only with the following reasons:
a) You receive a damaged or stained item, or
b) We sent you the wrong item.

Important notice when returning an item: 
All items must be returned unused, unwashed and in sale-able condition.
The request is pliable only with our approval.
If the item you wish to return is sold out or we cannot replace with new one, your purchase will be refunded via Bank Transfer.
We will be responsible for shipping fee on returning damaged/stained or wrong items.
We are not responsible for the loss of item during shipment.
Please note that all Sale items are not applicable for return and exchange.

Please follow these instructions carefully:

1. Use this format then send email to within 3 days after receiving the item.
Full name:
Contact number:
Order ID:
Reason of Return and Exchange:
Re-shipping address:

Full name: Dewi Sartika
Contact number: 0812 3456 789
Order ID: ORD-1412-12
Reason of Return and Exchange: Stain
Re-shipping address: Jalan Dewi Sartika No 10 Cawang, Kramat Jati Jakarta Barat 13630

2. Wait for our response email to send item back to us, along with the printed form. Do not send item before you receive our email.

Item must be received within 7 days after the response email.  If we receive item more than 7 days, we cannot make sure the item you purchase will still be available for exchange. Therefore, your transaction will be refunded as Shop Credit valid for 1 month.

You can deliver your goods to JNE or ask JNE to pick up your item (Jakarta only: 021-566 5262).

4. We will check your item upon arrival to validate the condition. A confirmation email will be sent to notify the status of your request.

By understanding our procedures, you will help us to help you in processing your inquiries promptly and accurately.

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